Return and Refund Plolicy
We accept returns for store credit, exchange, or refund as long as the item is in its original packaging, shows no signs of use, and is in sellable condition.
All return requests must be made within 2 weeks upon receipt of goods. We cannot be responsible for lost or misdirected returns.
The return or exchange of a product will be accepted if any defect or damage which existed from the beginning or occurred during shipment is discovered as long as the product is returned to us (at our cost).
In cases where the product is returned due to any reason attributable to the customer, return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense). If there is any damage to the knife that is attributable to the customer there will be a restocking fee reserved from the refunded amount.
Before sending your returned items, please e-mail us at firstname.lastname@example.org so we can initiate the return process.
Please include your name, phone number, order number, reason for return, and desired action in the e-mail. Any items returned due to defect will be provided a prepaid return label.
Ship your returned items to:
Akinobu Ishihara, 40 Nakagawayoke-machi, Kanazawa-city, Ishikawa, Japan 920-0975
Shipping and handling charges are non-refundable. Any additional shipping charges for returns or exchanges will be your responsibility, except when the return is required due to an error on our part.
Once the product arrives at our store in Kanazawa, Japan, the amount which the customer paid to us will be refunded. In cases where the product is returned for any reason attributable to the customer, shipping fees will be deducted.